Passenger Assistance Control Room: 24×7 Air Traveller Help
Why in the news
The civil aviation ministry opened a standing control room to resolve air travellers’ complaints quickly and to manage disruptions in a coordinated way.
Key facts
- Set up by: Ministry of Civil Aviation (MoCA).
- Nature: standing 24×7 integrated control centre.
- Function: live tracking of aviation operations and quick settlement of passenger complaints.
| Grievance area | Covered |
|---|---|
| Flights | Yes |
| Airports | Yes |
| Airlines | Yes |
Objectives
- Put passengers at the centre of the civil aviation ecosystem.
- Ensure fast, transparent and accountable grievance redressal.
- Institutionalise coordinated crisis response during flight delays, cancellations and large-scale disruptions.
Exam angle
- Full form: Passenger Assistance Control Room.
- Ministry: Civil Aviation.
- Working hours: 24×7.