e-Jagriti Wins Silver at National e-Governance Awards 2026
Why in the news
e-Jagriti, the consumer-dispute portal run by the Department of Consumer Affairs, took the Silver Award at the National Awards for e-Governance 2026.
Key facts
- Award: Silver, National Awards for e-Governance 2026.
- Department: Consumer Affairs, under the Ministry of Consumer Affairs, Food and Public Distribution.
- Launch date: 1 January 2025.
- Nature: AI-enabled, paperless, cloud-based single portal for filing, tracking and resolving consumer cases.
- Coverage: NCDRC and 35 State Commissions.
- Merged systems: OCMS, e-Daakhil, NCDRC CMS and CONFONET.
- NRIs can file consumer cases from abroad; online filing and virtual hearings remove the need for physical presence and paper.
Consumer forum tiers
| Forum | Note from the notes |
|---|---|
| District Commissions | Jurisdiction up to ₹50 lakh |
| State Commissions | Jurisdiction up to ₹2 crore |
| NCDRC | Apex consumer redressal body, located in New Delhi |
Background
- The Consumer Protection Act, 2019 is the modern consumer law that replaced the 1986 Act.
- The CCPA (Central Consumer Protection Authority) is a regulator set up under the 2019 Act, empowered to investigate, recall products and act on misleading ads.
- e-Jagriti uses AI, video conferencing and cloud technology to clear backlogs, widen access and lower costs.
- Payments use government gateways: Bharat Kosh, PayGov and SBI ePay.
- The National Awards for e-Governance have been given since 2003 by DARPG and MeitY.
Exam angle
- Nodal department: Consumer Affairs; law: Consumer Protection Act, 2019.
- Silver (not Gold) award; launch on 1 January 2025.
- Related terms: NCDRC, CCPA, e-Daakhil, CONFONET.