UPI Outages: NPCI Meets Banks and Payment Apps
Why in the news
A string of UPI failures within about three weeks led NPCI to call banks and payment apps together in mid-April 2025.
Key facts
- NPCI runs UPI; the meeting included major banks and TPAPs (third-party application providers).
- NPCI ordered a root cause analysis of the April 12 incident and is drafting a checklist for banks and TPAPs.
- Participants were asked to upgrade infrastructure and watch latency and success rates closely.
| Date | NPCI’s explanation |
|---|---|
| March 26 | Intermittent technical issues, partial declines |
| April 1 | Year-end processing delays at some banks |
| April 2 | Success-rate swings at some banks raised latency |
| April 12 | Intermittent technical issues, partial declines |
Way forward
- Regulators, fintechs and users voiced concern.
- Upgrades and tighter bank-TPAP coordination are key; a structured roadmap aims at long-term robustness and accountability.
Exam angle
- Operator of UPI: National Payments Corporation of India.
- Terms: TPAP, RCA, latency.