IRDAI on Insurance Misselling: Root-Cause Analysis Urged
Why in the news
The insurance regulator warned that misselling and unfair practices are a growing worry and asked insurers to act so that policyholders are protected and trust in the sector improves.
Key facts
- Regulator: IRDAI (Insurance Regulatory and Development Authority of India).
- Instruction to insurers: carry out a root-cause analysis of the reasons behind misselling.
- Aim: shield policyholders and rebuild confidence.
About misselling
- Selling a policy without adequate disclosure of its terms and conditions, costs and benefits, and its fit for the buyer.
- Often involves pushing complex or unsuitable products to hit sales targets.
Government’s position
- The Ministry of Finance has more than once warned banks and insurers on misselling.
- Stress on corporate governance best practice, ethical selling and consumer interest.
Exam angle
- Regulator in the news: IRDAI.
- Corrective step advised: root-cause analysis.
- Term to know: misselling.