e-Jagriti Platform: AI-Enabled Consumer Redressal Portal
Why in the news
The consumer grievance portal passed 2.75 lakh users, and in 2025 it recorded record disposal efficiency, beating 2024.
Key facts
- Users: over 2.75 lakh, including 1,388 NRIs.
- In several states disposals topped new filings, e.g. 27,545 disposed vs 27,080 filed in July-August 2025, so backlogs are shrinking.
- Developed and run by the Department of Consumer Affairs.
About e-Jagriti
A unified, AI-enabled system merging all consumer dispute-resolution channels, aiming at fast, transparent, paperless justice for MSMEs, households and NRIs.
| Area | Features |
|---|---|
| Paperless courts | E-filing, digital scrutiny, e-notices, virtual hearings, role-based dashboards |
| NRI access | Remote filing, OTP login, encrypted documents, virtual courts |
| AI tools | Multilingual chatbot, voice-to-text, smart case routing |
| Alerts | 2 lakh+ SMS and 12 lakh emails |
| Payments | PayGov, Bharat Kosh |
Exam angle
- Operator: Department of Consumer Affairs; gateways: PayGov, Bharat Kosh.