DFS Grievance Ranking: Banks, Insurers and Pension Division Move Up
Why in the news
DARPG’s grievance-redress ranking, based on CPGRAMS data, showed gains for bodies under the Department of Financial Services (DFS).
Key facts
- Banking division: 14th (from 24th in April 2025); insurance division: 12th (from 30th); pension reforms division: top rank (from 14th).
- Grievances addressed: 74.38%; appeals resolved: 60.22%.
- Banking complaints: 22,013, of which 16,985 (about 77%) resolved; most within 21 days, only 155 late (24 at PSBs, 89 at NBFCs and private banks).
GRAI index weights
| Component | Weight |
|---|---|
| Efficiency | 55% |
| Feedback | 35% |
| Organisational commitment | 10% |
The domain knowledge parameter was dropped in the revised 2025 framework.
August 2025 standings
- PSBs: Indian Overseas Bank first, Bank of India second.
- Private banks: Yes Bank first; IndusInd Bank lowest.
- Insurers: New India Assurance first, LIC second.
Exam angle
- Portal: CPGRAMS; ranking body: DARPG.
- Weights: 55, 35, 10.