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CPGRAMS Explained: Grievance Portal and Bank Redress Push

27 May 20251 min read
NATIONAL AFFAIRSCPGRAMS Explained:Grievance Portal andBank Redress Push27 May 2025safalsetu.com

Why in the news

DFS Secretary M. Nagaraju asked PSB heads to follow conduct guidelines strictly and review branch heads regularly.

About CPGRAMS

  • Links Ministries, Departments and States with role-based access.
  • Citizens file complaints, track them by registration ID and appeal; several Indian languages supported.
  • 2024 reforms added dashboards, analytics, faster timelines and escalation.

Significance

  • Promotes responsive, citizen-centric governance, transparency and accountability.

Exam angle

  • Developer: National Informatics Centre.
  • Reform steps in 2024: 10.

Test yourself

1. Which organisation developed CPGRAMS?

The notes say CPGRAMS was developed by NIC.

2. How many steps did the 2024 governance reforms of CPGRAMS include?

The notes mention 10-step reforms implemented in 2024.

3. What can a citizen use to track a grievance filed on CPGRAMS?

Citizens track grievance status with a registration ID.

This topic is part of Daily Current Affairs 24 May 2025 (10 topics).

All topics of the dayDay quizMay 2025

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