Policybazaar ₹5 Crore IRDAI Penalty: Violations Listed
Why in the news
IRDAI penalised Policybazaar Insurance Brokers with a ₹5 crore fine, a notable action in online insurance sales.
Violations and rules breached
| Lapse | Rule |
|---|---|
| Ranking ULIPs and health plans as “Top Plans” without objective criteria | Web Aggregators Regulations, 2017 |
| Executives with undisclosed roles elsewhere | IRDAI Guidelines, 2017: prior approval for KMP directorships |
| Delay in passing premiums to insurers | Web Aggregators Regulation 10(2) |
| Third-party payouts without agreements | Outsourcing Guidelines, 2017 |
| Unmapped policies, incomplete call records | Web Aggregators Regulation 13(5) |
| Commission beyond caps | Commission Regulations, 2023 |
| Weak disclosure of related-party dealings | Governance Guidelines, 2020 |
Exam angle
- Regulator: IRDAI; fine: ₹5 crore.
- Regulation 13(5): sales calls to be recorded and mapped.