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IRDAI on Insurance Misselling: Root-Cause Analysis Urged

6 January 20261 min read
BANKING & FINANCEIRDAI on InsuranceMisselling:Root-Cause AnalysisUrged6 January 2026safalsetu.com

Why in the news

The insurance regulator warned that misselling and unfair practices are a growing worry and asked insurers to act so that policyholders are protected and trust in the sector improves.

Key facts

  • Regulator: IRDAI (Insurance Regulatory and Development Authority of India).
  • Instruction to insurers: carry out a root-cause analysis of the reasons behind misselling.
  • Aim: shield policyholders and rebuild confidence.

About misselling

  • Selling a policy without adequate disclosure of its terms and conditions, costs and benefits, and its fit for the buyer.
  • Often involves pushing complex or unsuitable products to hit sales targets.

Government’s position

  • The Ministry of Finance has more than once warned banks and insurers on misselling.
  • Stress on corporate governance best practice, ethical selling and consumer interest.

Exam angle

  • Regulator in the news: IRDAI.
  • Corrective step advised: root-cause analysis.
  • Term to know: misselling.

Test yourself

1. Which regulator called insurance misselling a significant concern and sought corrective action?

IRDAI said misselling remains a significant concern.

2. What did IRDAI advise insurers to conduct on misselling?

Insurers were advised to do a root-cause analysis.

3. In insurance, misselling mainly refers to selling policies without adequate what?

Misselling is selling without adequate disclosure of terms, costs, benefits and suitability.