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RBI Integrated Ombudsman Scheme: Special Grievance Drive

12 January 20261 min read
BANKING & FINANCERBI IntegratedOmbudsmanScheme: SpecialGrievance Drive12 January 2026safalsetu.com

Why in the news

RBI began a country-wide drive from 1 January to 28 February to dispose of every pending complaint under the Integrated Ombudsman Scheme, signalling a shift to customer-centred governance.

About the IOS

  • A single, unified mechanism for complaints against RBI-regulated entities, started in November 2021.
  • Runs on one authority, one process and one portal.
  • Folded in: Banking, NBFC and Digital Transactions ombudsman schemes.

Who can be complained against

  • Banks (public, private, foreign), NBFCs, payment system operators, digital payment providers and RBI-regulated credit institutions.

Test yourself

1. In which month and year was RBI's Integrated Ombudsman Scheme launched?

The IOS was launched in November 2021.

2. Which of these ombudsman schemes was merged into the Integrated Ombudsman Scheme?

The Banking, NBFC and Digital Transactions schemes were merged.

3. RBI's special campaign to clear pending IOS complaints ran until which date?

The drive ran from 1 January to 28 February.

This topic is part of Daily Current Affairs 11 & 12 January 2026 (23 topics).

All topics of the dayDay quizJanuary 2026

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