CM Jansunwai Portal Launched in Delhi
Why in the news
Delhi rolled out a single portal to receive and track public complaints, aiming for faster and more transparent resolution.
Key facts
- Inaugurated by Rekha Gupta, Chief Minister of Delhi.
- Name: CM Jansunwai Portal.
- Centralises complaints from various departments, with digital tracking.
- Channels: portal, mobile app, helpline and offline modes.
- Built with a three-tier mechanism for quicker redress and transparency.
Exam angle
- Purpose: grievance redressal.
- Number of tiers in the resolution mechanism: three.
- Feature: one platform for all departments with online tracking.