NeSDA 2025 Portal: DARPG Assessment of Digital Services
Why in the news
The Department of Administrative Reforms and Public Grievances opened a dedicated portal for the 2025 round of India’s e-governance service delivery assessment.
Key facts
- Portal: NeSDA 2025 (National e-Governance Service Delivery Assessment).
- Launched by: DARPG, Ministry of Personnel, Public Grievances and Pensions.
- Frequency: biennial, so every two years.
- Scope: states, UTs and central ministries serving citizens and businesses.
- Model: inspired by the UN Online Service Index (OSI).
| What is new in 2025 | Detail |
|---|---|
| Dedicated portal | Automated data collection |
| Ministry of Corporate Affairs | Services assessed for the first time |
| States and UTs | 59 services each |
| Central ministries | 43 services each |
| Focus | Integrated, end-to-end delivery rather than mere information |
Background
- NeSDA examines availability, ease of use, security and real delivery from the citizen’s viewpoint.
- The UN Online Service Index is one of three sub-indices of the UN E-Government Development Index, published every two years in the UN E-Government Survey.
- OSI looks at website features, content quality, e-information, e-participation and service delivery.
- India borrowed the OSI approach but adapted it to its federal, multi-language and large-scale set-up.
Exam angle
- Full form NeSDA; nodal department DARPG; interval two years.
- Numbers: 59 services (states and UTs) and 43 (central ministries).
- UN link: Online Service Index within EGDI.